Rocuo Rocuo Cute Split
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  2. Cute Split
  3. Help & Support

Fix a problem, or
ask a real person.

Start with the quick fixes below. If they do not help, write to us and we will do our best to help.

For version 1.0.0 Updated 20 October 2026

Write to us

Email a real person at Rocuo. We read every message.

info@rocuo.com

Read the guide

Every screen is explained, with pictures of the app.

Open the guide
Before you write: tell us your Android version, the version of Cute Split (it is at the bottom of Settings) and what you saw. Please never send us the sign-in code we texted you.

Quick fixes

Most problems have
a short fix.

Open the one that matches what you see. Each answer is short and goes step by step.

I did not get the sign-in code
  1. Check the number you typed. For now, Cute Split works with 10-digit Indian mobile numbers.
  2. Wait a short moment. The code arrives on WhatsApp or by text message.
  3. Tap Send it by text message instead, or Send the code again. You can ask for another code after a short wait.
  4. If the app says No more codes can be sent for now, wait and try again later, or change the number.
  5. Make sure your phone has a signal or internet. The code works for 15 minutes.
The sign-in screen: a mobile number field and a Continue button
The sign-in screen. The code goes to the number you type here.
The app says the code is wrong, has expired or I tried too often

If the code is wrong, check the six digits and type them again. If it has expired, ask for a new one.

After too many tries in a short time, the app tells you how long to wait. Try again after that.

My friend does not see my expenses
  1. Your friend sees what you share only after they accept your invitation. Until then you see Waiting to accept next to their name.
  2. They need Cute Split on their phone, signed in with the same mobile number you added.
  3. Ask them to open the bell in the app. Your invitation is there, with Accept and Decline.
  4. Check your internet. Changes are sent when you are online. Settings shows how many are still waiting to upload.

You can send them a summary on WhatsApp in the meantime. They do not need the app to read it.

It says changes are waiting to upload

Cute Split saves every change on your phone first and sends it when you are online. Connect to the internet and wait a moment. Settings shows how many changes are waiting.

Please do not sign out before they are sent. The app warns you that changes still waiting would be lost.

I have a new phone

Install Cute Split and sign in with the same mobile number. Your groups, friends and expenses come back from your account.

It says another account is on this phone

This phone still holds the data of a different Cute Split account. To sign in with your number, choose Remove it and continue. That data is removed from this phone and stays safe in the other account.

It says “Please update Cute Split”

This version is too old to work with our service. Open the Cute Split page on Google Play and update it. Your data is safe.

My UPI app does not open

Cute Split lists only the UPI apps it finds on your phone. If none is found, pay with cash or your bank, then save the payment in Cute Split.

If an app does not open from Cute Split, open it yourself. Tap Copy number in Cute Split, paste the number in your UPI app and pay. Then come back and tap Yes, save it.

I saved a payment or an expense by mistake

Open it and delete it. The balance goes back to what it was before. Tap Undo right after, if you change your mind. The guide shows how settling up works.

Can I get a deleted account back?

No. Deleting an account is for good. What is removed, and what stays for the people you shared with, is explained on the delete account page and in the privacy policy.

Still stuck?
Write to us.

We will do our best to help. Please tell us your Android version and what you saw.

Email info@rocuo.com

We read every message