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info@rocuo.comStart with the quick fixes below. If they do not help, write to us and we will do our best to help.
Email a real person at Rocuo. We read every message.
info@rocuo.comEvery screen, button and shortcut is explained, with pictures.
Open the guideThe release notes list what is new in each version.
Release notesQuick fixes
Open the one that matches what you see. Each answer is short and goes step by step.
Remote Files Browser asks for one website at a time, after you press Open on its address. Choose Allow, so the extension can read the file list and download what you select.
If you chose Don't allow, press Open again. If a folder shows a message and an Allow access button, press it.
A folder with nothing in it says This folder is empty.
Chrome may refuse a system folder such as Desktop, Documents or Downloads itself. Choose a folder inside it, or make a new one there. If you close the folder window, nothing is saved and nothing is shown as an error.
Sign in to that website in a normal Chrome tab first, in the same Chrome profile. Then open the folder again. Remote Files Browser has no sign-in of its own and never asks for a password.
A ZIP file is built in your browser's memory, so a folder of several gigabytes may be too much for it. Use Save into a folder instead: the files are written straight to your disk.
One download can hold up to 5000 files and 20 folder levels. If some files fail, the progress panel says how many and why. You can press Cancel at any time.
They are kept only in this browser, on your device. They are deleted when you remove the extension, when you clear the extension's data, or when you choose Remove all saved connections in Settings. Nobody else has a copy, so they cannot be brought back.
Press the × on its card on the home page. To remove all of them, open Settings and choose Remove all saved connections.
No. Remote Files Browser has no account and no server, so we cannot see your connections and cannot recover them. Read the details in the privacy policy.
We will do our best to help. Please tell us your Chrome version and what you saw.
We read every message