1. Rocuo
  2. Remote Files Browser
  3. Help & Support

Fix a problem, or
ask a real person.

Start with the quick fixes below. If they do not help, write to us and we will do our best to help.

For version 1.0.0 Updated 25 October 2026

Ways to get help

Write to us

Email a real person at Rocuo. We read every message.

info@rocuo.com

Read the guide

Every screen, button and shortcut is explained, with pictures.

Open the guide

See what changed

The release notes list what is new in each version.

Release notes
Before you write: tell us your Chrome version, your computer (Windows, Mac or Linux) and what you saw. Please do not send passwords or private addresses.

Quick fixes

Most problems have
a short fix.

Open the one that matches what you see. Each answer is short and goes step by step.

Chrome asks me to allow a website

Remote Files Browser asks for one website at a time, after you press Open on its address. Choose Allow, so the extension can read the file list and download what you select.

If you chose Don't allow, press Open again. If a folder shows a message and an Allow access button, press it.

The folder does not open, or the list is empty
  1. Open the same address in a normal Chrome tab. If the page does not load there, the problem is the address or the server.
  2. On the error screen, press Open this page in a tab to see the page itself.
  3. A server that builds its list with JavaScript is read as plain text only, because the extension never runs the scripts of a website.

A folder with nothing in it says This folder is empty.

I cannot choose a folder to save into

Chrome may refuse a system folder such as Desktop, Documents or Downloads itself. Choose a folder inside it, or make a new one there. If you close the folder window, nothing is saved and nothing is shown as an error.

The blue bar does not show on a page
  1. Open the gear icon and look at Web pages in Settings. The usual choice, Only on my saved connections, shows the bar only on the websites in Your connections.
  2. To see it on other websites, choose On every website. Chrome then asks for access to all websites, and the pages are checked on your computer only.
  3. The bar appears only on real folder list pages. After you press Cancel, it comes back when the page is loaded again.
A page asks me to sign in

Sign in to that website in a normal Chrome tab first, in the same Chrome profile. Then open the folder again. Remote Files Browser has no sign-in of its own and never asks for a password.

A big download is slow or stops

A ZIP file is built in your browser's memory, so a folder of several gigabytes may be too much for it. Use Save into a folder instead: the files are written straight to your disk.

One download can hold up to 5000 files and 20 folder levels. If some files fail, the progress panel says how many and why. You can press Cancel at any time.

My saved connections are gone

They are kept only in this browser, on your device. They are deleted when you remove the extension, when you clear the extension's data, or when you choose Remove all saved connections in Settings. Nobody else has a copy, so they cannot be brought back.

How do I remove a saved connection?

Press the × on its card on the home page. To remove all of them, open Settings and choose Remove all saved connections.

Can you recover my connections for me?

No. Remote Files Browser has no account and no server, so we cannot see your connections and cannot recover them. Read the details in the privacy policy.

Still stuck?
Write to us.

We will do our best to help. Please tell us your Chrome version and what you saw.

We read every message