1. Rocuo
  2. Refund policy

Refund policy,
made simple.

If a paid plan is not for you, you can get your money back. Ask within 14 days of a payment and we refund it in full, with no long questions.

Applies to purchases on rocuo.com Last updated 19 October 2026
The short version. You have 14 days from every payment to ask for a full refund. Write to info@rocuo.com from the email address you bought with. The refund includes the tax you paid.

1. Who can ask

Anyone who bought a paid plan on rocuo.com or from inside a Rocuo product. The plan is sold to you by Paddle, our payment partner, and we handle refunds on its behalf. This policy is part of our terms of sale.

2. How long you have

You have 14 days, counted from the day of a payment. This is true for the first payment and for every renewal. If a renewal took you by surprise, write to us within 14 days of it.

3. How to ask

  1. Write to info@rocuo.com from the email address you used at checkout. If you use another address, tell us which one.
  2. Say that you want a refund. You do not have to give a reason, but a short one helps us make the product better.
  3. We answer, usually within one or two working days, and we start the refund as soon as we agree.

You can also ask Paddle. Your receipt from Paddle has the contact details.

4. How long a refund takes

The money goes back to the payment method you used. How soon your bank shows it depends on the bank. It often takes 5 to 10 working days. If you pay in another currency, the amount you get back may differ slightly because of exchange rates.

5. What happens to your plan

When a payment is refunded, the licence key for that payment stops working and the plugin goes back to Free. If it was your latest payment, your subscription ends too, so you are not charged again. You keep the Free plan with its 10 emails a month.

6. Cancelling is not a refund

Cancelling stops the next payment, and Pro stays on until the end of the month you already paid for. It does not return that payment. If you want the money back too, ask for a refund as well. Once a refund is made, Pro stops that day.

7. After 14 days

After 14 days we do not refund by default. But if something went wrong, for example a payment you did not expect or a problem that we could not fix, write to us and we will look at your case with care. Where the law gives you a longer right to a refund, that right stays.

8. Your rights

Nothing in this policy takes away a right that the law gives you as a consumer. Paddle’s Buyer Terms explain how those rights work for your purchase.

9. Contact

Questions about a refund? Email info@rocuo.com or visit our contact page.